Shipping policy

Thank you for shopping with Lova Pet Care. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times:

United States: 5–12 business days
Canada: 5–12 business days
International: 7–20 business days

Please note that shipping times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may also offer free shipping on selected products or promotional orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become active.

Incorrect Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately. We will do our best to update your order before it is shipped.

Delayed Deliveries

While we strive to meet our estimated delivery times, occasional delays may occur due to factors beyond our control, including carrier issues, customs inspections, or severe weather.

We appreciate your patience and understanding.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the delivery date. We will work with the shipping carrier to resolve the issue and provide a suitable solution whenever possible.